Distinctive Makers | FAQ’s
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FAQ’s

I only want one curtain/Roman blind made. Can you do this for me?

Yes we can.  No job is too small or too large for us.

Do you come out and measure or use my measurements?

We would normally use customer’s own measurements but we can come out and measure for you.  There will be an additional charge for this.

How do I place an order?

You can place your order over the telephone, by email, be fax or by post.

How can I track my order?

You can call us at any time during the process for an update.  We endeavour to keep customers updated throughout the order process.

When will I receive my order?

Lead time is usually 2-4 weeks.  We offer an Express Service with an uplift of 20%-40% depending on the project.

What if I’m not happy with my curtains/Roman blinds when I receive them?

All our products are made to above industry standards.  We endeavour to ensure all our products are of the highest quality and all items are quality checked before they are sent out.  All items are ironed, steamed and dressed prior to leaving the factory.

Do you have fabrics available for me to choose from?

Yes, we have a wide range of fabrics available to choose from.  Samples available on request.

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Do you order the fabric for me or do I have to order it?

We can order the fabric for you or we can advise you the about of fabric required and you can order it.  Costs will apply if we order the fabric.

Can I order curtain tracks from you?

Yes, we have a wide range of Silent Gliss manual & electric tracks and Lutron electric tracks available to choose from.  We also offer manual and electric Roman Headrails from various manufacturers.

I have a pair of curtains that are too long. Can you alter them for me?

Yes we can make alterations to any items.  We charge £48.00 per hour for hand finish.

I have a Roman blind and I want to change the fabric cover. Can you alter this for me?

We can make a replacement cover for your Roman Blind.  Just let us know the sizes and we can price this for you.  All Roman blinds are made with Velcro heading so you just need to swap them over.

How do I pay for my items?

You can pay by BACS or by debit or credit card (charges apply for credit cards and American Express).  We also accept payment by cheque.